How-When to use 2-1-1

How do I use 2-1-1?
Anyone with access to the Internet can search 2-1-1. Search by topic and zip code and 2-1-1 will provide resources giving the distances from that zip code. However, if you have any difficulty finding the service you need, just call 2-1-1 and a Call Specialist can assist you.

When Should I dial 2-1-1?
2-1-1 represents a better and easier way to find answers to a wide range of issues including, but not limited to:

Alzheimer’s resources
Financial assistance
Substance abuse
Basic needs-food, clothing, shelter
Crisis intervention
Health care
HIV/AIDS testing
Child care
Disability services
Home care
Senior services
Child development
Elder care
Legal assistance
Suicide prevention
Children’s health and insurance
Emergency shelter
Maternal/child health services
Consumer help
Energy assistance
Parenting education programs

When should I not call 2-1-1?
If you have an emergency and need an ambulance, the police or the fire department, dial 9-1-1.

Who is listed in the 2-1-1 Maine directory?

Nonprofits and government agencies can submit information about their programs and services. In some instances for profit organizations providing unique community services will also be included. To be listed, they must provide health and human services to Maine residents. Inclusion criteria are described within the directory. Resource Department staff assist agencies with this process. Click here for contact information for your local Resource Coordinator.

Is 2-1-1 Available 24 hours a day?
2-1-1 Call Center services operate 24 hours a day, seven days a week. The 2-1-1 directory is also accessible by Internet 24 hours a day, 7 days a week.

Can I call from a pay phone?
Yes, pay phone services are available in most locations, though a charge may apply.

Can I use my cell phone?
All cell phone carriers have made 2-1-1 calling available to their customers. Usage charges and taxes may vary depending on the individual plans.

Can I call from my TTY?
All 2-1-1 Call Specialists are equipped to handle calls from a TTY (telephone typewriter). Be sure to give the Call Specialist time to connect to the TTY line when placing the call.

Will I talk to a real person? Will I be put on hold?
There will be several Call Specialists available at all times, but occasionally, there may not be an available Call Specialist. You will have the option to wait, leave a number or go to our website.

Will my call to the 2-1-1 Call Center be confidential and anonymous?
All calls are handled confidentially. The Call Specialist will ask for a zip code to help locate the services closest to home or site of the person in need. The caller may be ask if they are willing to provide additional information for quality assurance follow-up but under no circumstance is a caller required to provide that additional information.